Chats and how they are calculated

It’s good to know that Quriobot subscriptions work by counting the number of chats a bot has and how they compare to Completed and Opens

• Chats are the number of times that a bot starts chatting:

  • A chat is counted when the bot starts chatting, which means also a full conversation is counted as just 1 chat
  • Chats will be cumulated from all the bots on your Dashboard, which can be on multiple websites;
  • The chat limit is calculated per month;
  • To specify:

  Scenario	Does the chat count?
  All chats in Preview mode (URL ends with ?mode=preview)	No, the chat doesn’t count
  Soft-start is in place, a user clicks the red ‘X’	No, the chat doesn’t count -> Quriobot didn’t start a chat
  Soft-start is in place, a user clicks ‘the button to start the chat	Yes, the chat counts -> Quriobot started a chat
  Soft-start is not in place, Quriobot automatically starts the conversation but the user clicks the red ‘X’	Yes, the chat counts -> Quriobot started a chat
  Soft-start is not in place, Quriobot automatically starts chatting and the user does everything else aside from clicking the red ‘X’s	Yes, the chat counts -> Quriobot started a chat
  Soft-start is in place but Quriobot starts automatically after x milliseconds. After Quriobot started chatting, the user clicks the red ‘X’	Yes, the chat counts -> Quriobot started a chat
  Soft-start is in place but Quriobot starts automatically after x milliseconds. After Quriobot started chatting, the user does everything else aside from clicking the red ‘X’s	Yes, the chat counts -> Quriobot started a chat
  When the option Store chat before the jump is chosen in the Control Room (after configuring a ‘Next’ jump)	Yes, the chat counts

• Opens, as shown on the Dashboard, are the number of interactions with the bot. These can all be found in the results

• Completed chats are those chats that triggered an Exit (via the Exit Step or configuring that as a Jump-to event) or Redirect (to another webpage) in the bot.

Note: To make sure that only human chats are counted (and not, for example, automated search-indexing-bots that crawl the internet) we have the reCAPTCHA option on the Advanced tab in the middle Behaviour column.

How limits are applied#

When you reach 90% of the monthly quota, an email notification is sent to your organization’s email address.

When you reach 100%:

• on the free plan, your bot will start showing the Quriobot message to create an account
• on the paid plan, your bot will stop functioning (become invisible if you have put it on your website)

The usage quota is reset every 1st of the month.

In case of the upgrade/downgrade of your plan, the quota is also reset.

See also: How to upgrade or downgrade your subscription.

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