Do you want Quriobot to create Requests in your Zendesk portal? We support that!!

We'll make use of the Quriobot Response Connections, bot variables, and Zendesk REST API.


  1. Log in to your Quriobot account, select your bot and do to the Connections & Notifications tab -> Response connections and add Response Action and select  JSON Webhook in the dropdown for the Response action types:

  2. Insert such URL in the into the URL field: https://<SUBDOMAIN>.zendesk.com/api/v2/requests.json, where the <SUBDOMAIN> has to be replaced with your own Zendesk subdomain name
  3. See the bottom of this page on how to use your own Variables in the JSON body, but just adding the following is enough for this test and click Save!
    1. {
          "request": {
              "comment": {
                  "body": "{{requestBody}}"
              },
              "requester": {
                  "email": "{{email}}",
                  "name": "{{name}}"
              },
              "subject": "{{requestSubject}}"
          }
      }
  4. Go to the Bot settings tab -> Variables, add such variables:
    1. name: requestBody, type: Step, select a corresponding step for the description of the request
    2. name: requestSubject, type: Step, select a corresponding step for the subject of the request
    3. name: email, type: Step, select a corresponding step for the requester email address
    4. name: name,  type: Step, select a corresponding step for the requester name
  5. You can add more variables and put them in the JSON to send additional fields to Zendesk


That's it! Have fun connecting Quriobot to Zendesk!




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