Do you want Quriobot to create tickets on your Freshdesk portal? We support that!!

We'll make use of the Quriobot Response Connections, bot variables, and Freshdesk API.

Demonstration you can watch here:



  1. Log in to your Quriobot account, select your bot and do to the Connections & Notifications tab -> Response connections and add Response Action and select  Freshdesk in the dropdown for the Response action types:

  2. Insert such URL in the into the URL field: https://DOMAIN.freshdesk.com/api/v2/tickets, where the DOMAIN has to be replaced with your own Freshdesk subdomain name
  3. In the Basic Auth field, add TOKEN:X, where TOKEN is:
    1. Log in to your Support Portal
    2. Click on your profile picture on the top right corner of your portal
    3. Go to Profile settings Page
    4. Your API key will be available below the change password section to your right
  4. See the bottom of this page on how to use your own Variables in the JSON body, but just adding the following is enough for this test and click Save!
    1. {
          "description": "{{description}}",
          "subject": "{{subject}}",
          "email": "{{email}}",
          "name": "{{name}}",
          "priority": 1,
          "status": 2
      }
  5. Go to the Bot settings tab -> Variables, add such variables:
    1. name: description, type: Step, select a corresponding step for the description of the ticket
    2. name: subject, type: Step, select a corresponding step for the subject of the ticket
    3. name: email, type: Step, select a corresponding step for the requester email address
    4. name: name,  type: Step, select a corresponding step for the requester name
  6. You can add more variables and put them in the JSON to send additional fields to Freshdesk


That's it! Have fun connecting Quriobot to Freshdesk!




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