If you're using Google Analytics on your website where bot is placed, it's possible to track user interactions with the bot using your existing Google Analytics account: just enable the tracking and all actions are automatically sent to your analytics account! To enable go to Bot Settings > Behavior > advanced settings at the bottom

You will see these bot action results as virtual pageviews in your google analytics reporting:

  • /virtual/<bot path>/Load - bot loaded
  • /virtual/<bot path>/Start - bot started
  • /virtual/<bot path>/Question/<index> - question asked
  • /virtual/<bot path>/Answer/<index> - question answered
  • /virtual/<bot path>/Answer edit start/<index> - answer redo started
  • /virtual/<bot path>/Answer edit finish/<index> - answer redo finished
  • /virtual/<bot path>/Leave - user made bot hidden
  • /virtual/<bot path>/Return - user made bot visible back
  • /virtual/<bot path>/Finish - user finished the bot flow
  • /virtual/<bot path>/Exit - user exited the bot

Please note: this will most likely blow up your total page views, so it probably makes sense to create a separate view for bot actions and filter out bot page views from your existing reporting:

then from predefined filters, you'd need: Exclude/Include only traffic to the subdirectories: use this filter to exclude/include only traffic to a particular subdirectory (such as /motorcycles or /help/content/faq).

If you want to sent events to your Google Analytics (or Facebook for example) you can use this solution.

Need more help or looking for inspiration? Join the Quriobot community!

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