This is what makes your bot human!!
The easy steps to follow are:
Step 1: After you have create the step itself, go to Bot Settings > Advanced section to create a variable. Just give your variable a name and connect it to the right step.
Please note that using the variable name is case-sensitive
Step 2: This created variable can then be used in your chat.
Please note that you can only use variables if they have already been answered. More info on using variables can be found here
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