Connect Quriobot to Zendesk

Do you want Quriobot to create Requests in your Zendesk portal? We support that!!

We’ll make use of the Quriobot Response Connections, bot variables, and Zendesk REST API.

  1. Log in to your Quriobot account, select your bot and do to the Connections & Notifications tab -> Response connections and add Response Action and select JSON Webhook in the dropdownfor the Response action types:
  2. Insert such URL into theURL field: https://.zendesk.com/api/v2/requests.json, where the has to be replaced with your own Zendesk subdomain name
  3. See the bottom of this page on how to use your ownVariables in the JSON body, but just adding the following is enough for this test and click S ave!
    1. {
          "request": {
              "comment": {
                  "body": "{{requestBody}}"
              },
              "requester": {
                  "email": "{{email}}",
                  "name": "{{name}}"
              },
              "subject": "{{requestSubject}}"
          }
      }
      
  4. Go to theBot settings tab -> Variables, add such variables:
    1. name:request Body, type: Step, select a corresponding step for the description of the request
    2. name:requestS ubject, type: Step, select a corresponding step for the subject of the request
    3. name:email, type: Step, select a corresponding step for the requester email address
    4. name:name,  type: Step, select a corresponding step for the requester name
  5. You can add more variables and put them in the JSON to send additional fields to Zendesk

That’s it! Have fun connecting Quriobot to Zendesk!

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