How to connect your bot to your WhatsApp business account via 360Dialog

To connect your bot to your WhatsApp business account(s):

Step 0: Set up a 360Dialog account. Check the basics guide to locate the credentials.

Step 1: Create a bot, SAVE IT.

Step 2: Go to the Channels tab -> Instant messengers

Step 3: Click on Add new channel of type WhatsApp (360Dialog) and click Next

Step 4: Set additional settings:

NOTE THAT THE USER ID HAS TO INCLUDE whatsapp:+ prefix!

Step 5:Each bot on WhatsApp can have up to 10 Menu items. These menu items allow the user to switch to a live chat conversation or to Finish and (re)Start an automated Quriobot chat conversation, or just an arbitrary URL that you want to put in. Those items are accessible via the special text command: /qb

Note: We have added some default texts to these items, but these can be changed, removed, or reordered:

Step 5: Save the channel

That’s it! You have now connected your bot to your WhatsApp Business account via 360Dialog!

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