Adding Quriobot to your WhatsApp business account (via Twilio)

To connect your bot to your WhatsApp business account(s):

Step 0: Set up a Twilio account. Step by-step manual is located here.

Step 1: Create a bot, SAVE IT.

Step 2: Go to the Channels tab -> Instant messengers

Step 3: Click on Add new channel of type WhatsApp (Twilio) and click Next

Step 4: Set additional settings:


Account SID and Auth token, as well as their Sandbox counterparts, can be found on Account -> Keys & Credentials -> API keys & tokens of Twilio Console:

Step 5:Each bot on WhatsApp can have up to 10 Menu items. These menu items allow the user to switch to a live chat conversation or to Finish and (re)Start an automated Quriobot chat conversation, or just an arbitrary URL that you want to put in. Those items are accessible via the special text command: /qb

Note: We have added some default texts to these items, but these can be changed, removed, or reordered:

For example, an arbitrary URL menu item:

You also need to configure the Quriobot to be the receiver of your WhatsApp messages on the Twilio side. These settings can be found on WhatsApp sandbox:

You’ll need to put those values in the fields:

For non-sandbox, LIVE environment, those URLs are set via WhatsApp sender:

then, add a WhatSapp channel and set up the integration

That’s it! You have now connected your bot to your WhatsApp Business account!

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