Live chat automation

Using the live chat automation rules, you can set up various kinds of actions based on the needed rules.

The automation rules and their corresponding actions are set via Organization -> Organization Settings -> Live Chat -> Automation:

Each rule has those main attributes:

Trigger type (Chat created, Chat closed, etc)
Condition (Chat is spam, Chat Subject, etc)
Actions

Each rule action can be of various types:

Set the organization’s global agent status
Assign the chat
Close the chat
Send an email
Submit a form via HTTP POST
Forward the chat
Insert a row into the Google Spreadsheet document
Call Integromat webhook
Call JSON webhook
Mark chat as spam
Reopen the chat
Call Slack webhook
Unmark chat as spam
Call Zapier webhook