Quriobot's Step Types

Quriobots can ask many types of questions. Each question type has specific rules on the input that the user must give.

This guide will tell you everything there is to know to get started with the Steps your Quriobot can have. It will start with the simple(r) Step Types and handle the more advanced Step Types (Fold-out, auto-complete, slider, multiple images, Go-to, external chat, return)at the bottom. From top to bottom you will find a quick explanation for the following step types:

Multiple choice
Short text
Long text
Yes/No
Rating
Email
Phone number
Location
Calendar: Single date & range
Birthday
Number
Button
IBAN
Start
Exit
Autocomplete
Slider
Multiple choice images
Fold-out
GoTo Message
Return
External Chat
Legal
File Upload
Full name
First name
Last name
Password
Language switch
Image autocomplete
Time
Knowledge base search

Note: This article will mainly focus on the ‘Answer & Options’ part because the ‘Bot messages’ and ‘Bot responses’ are very similar from a step to another. To learn more about it please read about the Step construction article__.

Multiple choice:

Multiple choice questions allow you to present the user with predefined options. In the settings section, you can select the number of options you require the user to select. Add as many options as you’d like using either text or images. If you have allowed for only 1 selection from the user you can set a custom response for each option and set the step jump based on their input. For more information on jump logic please see our guide here.

Answers and options:

The ‘Number of choices’ is the number of answers that have to be selected for this step to be completed. For example, if you have 4 possible answers to your question and you type ‘2’ in ‘Number of choices’, the user can click a maximum of 2 answers to move to the next question:
You have the possibility to show the answers in a randomized order or apply a self-learning algorithm if you want the most selected option to be shown first:
You can make the Multiple choice question self-learning so that most given answers are presented at the top (you can, however, overrule answer options to show at a specific spot):
You can choose from 2 different display styles of the multiple-choice step:
- Those will look like:
The answer option is the actual text the user will see and click. Adding an answer option image will replace the default checkmark next to the answer and show a small image instead, like in the following example:

Bot responses: Here you can select what step will come next for each answer option. That way by adding different responses for an answer option, it will provide the bot from giving the same answerevery time your user clicks this option.

Short text

Use this step to add an input to the conversation where the user will type his answer.

Answers and options:

Here you can define the minimum and maximum amount of characters that the user can type in the input. You may set a type suggestion to guide the user like ‘Type here’. You can make the question mandatory or not by ticking off the ‘Answering is required option’.

Long text

Use this step to add an input to the conversation where the user will type his answer.

Answers and options:

In addition to the short text settings, it has a way to enable answer submission by pressing Enter:

Yes/No

A simple multiple-choice question. In the responses enter the 2 choices you’d like to offer the user and where Quriobot should jump to based on their selection.

Answers and options:

There can be only 2 possible text answers of a maximum of 20 characters each.

Rating

Rating questions allow you to ask your customers to rank anything you can think of. Use the settings to pick a style and the number of choices you would like to offer (e.g. out of 5, 10, 100)

Answers and options:

Here you can choose the rating type (circles or stars) as well as the rating amount, which can go up to 10. Different jumps and responses can be set for every rating option.

Full name

The full name step will provide a text field for the user to input their full name. Quriobot will only accept names that are written in the correct format to help you avoid collecting bad data. Don’t forget to ask for permission to store personal data.

Answers and options:

Here you can set a type suggestion. That can be ‘Type here’ or ‘John Doe’ for instance.

Bot responses:

The ‘Invalid responses’ are the responses your bot will display in case the email format the user typed is not correct. That can be ‘Please check the email you entered is correct!’ for example.

The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Sorry, but we need your email address to proceed’ for example.

The answers collected will be used to extract the contact details attached to the responses, which are available via the contacts report.

First name

The first name step will provide a text field for the user to input their first name. Quriobot will only accept names that are written in the correct format to help you avoid collecting bad data. Don’t forget to ask for permission to store personal data.

Answers and options:

Here you can set a type suggestion. That can be ‘Type here’ or ‘John’ for instance.

Bot responses:

The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Sorry, but we need your email address to proceed’ for example.

The answers collected will be used to extract the contact details attached to the responses, which are available via the contacts report.

Last name

The last name step will provide a text field for the user to input their last name. Quriobot will only accept names that are written in the correct format to help you avoid collecting bad data. Don’t forget to ask for permission to store personal data.

Answers and options:

Here you can set a type suggestion. That can be ‘Type here’ or ‘Doe’ for instance.

Bot responses:

The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Sorry, but we need your email address to proceed’ for example.

The answers collected will be used to extract the contact details attached to the responses, which are available via the contacts report.

Email

The email question will provide a text field for the user to input their email address. Quriobot will only accept emails that are written in the correct format to help you avoid collecting bad data. Don’t forget to ask for permission to store personal data.

Answers and options:

Here you can set a type suggestion. That can be ‘Type here’ or ‘me@example.com’ for instance.

Bot responses:

The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Sorry, but we need your email address to proceed’ for example.

The answers collected will be used to extract the contact details attached to the responses, which are available via the contacts report.

Phone number

This question is, of course, used to collect customer phone numbers. You can input rules on the minimum and maximum length of the number. Quriobot will not accept any letters to ensure good data. Don’t forget to ask for permission to store personal data.

Answers and options:

Here you can set a type suggestion. That can be ‘Type here’ or ‘+1234567890’ for example.

The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Sorry, but we need your phone number to proceed’ for example.

The answers collected will be used to extract the contact details attached to the responses, which are available via the contacts report.

Location:

This step is powered by Google, making it easy for your users to quickly find their location.

Bot messages: Type the message(s) that your bot will display! This is not mandatory, click the trash on the right to delete the text input.
Answers and options: Here you can set whether people can search for a City, an establishment (Business, organization, or public institution), a region, a geocode or a street address.
You may also set a type suggestion that will match the type of answer you are asking for.
You can also choose to filter proposed locations by countries and/or cities:
The ‘Missing response’ is the text that will be displayed if someone presses enter while the input remains empty. It can be ‘Type the city you live in to continue’ for example.

Calendar: Single date & range:

With these steps, you can ask the user to select a date, a range, or its birthdate.

Answers and options: Here you can set the range where people will be able to select a range or a single date.

Birthday:

Use this step to know about your user’s birthday and age. Don’t forget to ask for permission to store personal data.

Answers and options:

For the birthday step, you can set the maximum and minimum age people can have, which will influence the year range where people can choose their date of birth. For example, If the minimum is 18 and the maximum 21, only the dates from 2000 to 1997 will be displayed by the bot. The output of this question will be the age (Integer) of the user.

Number:

Use this question to request a number, such as an order number or the number of times a customer has been to your shop.

Answers and options:

Here you can choose to have a minimum and/or maximum value, to show a thousand separator comma, to show a decimal point, and to add a prefix (e.g. €, #, $, %).

Button:

Use this step to make a pause in the conversation and make sure your user is ready before proceeding with something else. The conversation will continue when the user will have pressed the button.

Answers and options:

Type here what the text on the button will be.

IBAN:

Use this step to ask your users for their IBAN, don’t forget to ask for permission to store that IBAN data.

Answers and options:

Here you can set a type suggestion, such as ‘Type your full IBAN here’

Start:

Use this step to create a ‘Start’ button for the conversation.

Answers and options:

Here you can type what will appear on the start button the user will click at the beginning of the conversation.

Exit:

Use this step to add a ‘Goodbye’ button that the user will click to end the conversation

Answers and options:

Here you can type what will appear on the end button the user will click at the end of the conversation.

Advanced Step Types

Autocomplete

The autocomplete question is a type of multiple choice. The user is given a text field with a pop-up list of options to select from. The list will narrow down to match any text that they input. You can set the response steps to set jump logic based on their selection.

You can adjust the fuzzy matching threshold in the advanced settings:

Slider

The slider allows the user to pick from a range using an animated wheel.

Answers & options:

The settings panel allows you to change the labels, limits, and steps.

Multiple choice images

A multiple-choice question type that uses images rather than text. Upload as many images as you like in the options panel and then design your responses and jump logic.

Answers and options:

The ‘Number of choices’ is the number of answers that have to be selected for this step to be completed. For example, if you have 4 possible answers to your question and you type ‘2’ in ‘Number of choices’, the user can click a maximum of 2 answers to move to the next question.
You have the possibility to show the answers in a randomized order or apply a self-learning algorithm if you want the most selected option to be shown first.

Fold-out

Use the fold-out to display an external page within the chat.

This is great for displaying YouTube movies for example, but remember to always use the embed URL of the movie as it will then display it as full screen, and with ‘?autoplay=1’ added to that URL it will automatically start playing.

Answers and options:

You configure the URL to be shown
And Yes/No question type to be displayed alongside the foldout with a question to continue.

Note: The technique works as an iFrame so the external page should allow that.

GoTo Message

This Step Type can be used when you want to add a few lines of filler text, which can come in handy to keep your dialogue feeling natural or it can be used purely for jump logic purposes without displaying chat texts.

Return

This question type gives the Quriobots memory and allows users to exit the chat and pick up where they left off on their return (requires these settings to be turned on on Bot Settings > Behavior)

External Chat

Read all about this amazing step type here

Legal

Asks a user to agree on the terms and conditions of your service (important to use to comply with GRPR)

This step uses the bot privacy settings:

Those settings will then be visible both in the footer of the bot:

and in the legal step:

File upload

Asks a user to upload one or more files. Read all about this step type here

Password

Asks a user to enter the password. Passwords will NOT be stored.

Please consider security when asking your users to enter the passwords.

Learn more about this step type here

Language switch

The bot will display the list of the bot supported languages if the user didn’t select it yet:

On the next visit, no language selection will be displayed and the bot will remember the setting.

Learn more here.

Image autocomplete

The image autocomplete question is a type of multiple choice. The user is given a tile list of the images with the text and subtext with the search field. The list will narrow down to match any text that they input. You can set the response steps to set jump logic based on their selection.

You can adjust the fuzzy matching threshold in the advanced settings:

Time

Asks a user to enter the time via the native time picker:

You can choose the min, max, and default time via the settings:

As well as apply the settings dynamically:

Knowledge base search

Knowledge base search type allows your users to search within the pre-set knowledge base and optionally its section(s).

This covers the use-case where you’d put the bot in a front-line of your support pipeline so that the bot serves repetitive questions automatically and human interaction will only be needed if the users cannot find an answer in the knowledge base, which is continuously updated.

Settings:

Knowledge base (required)
Knowledge section(s) (optional)

On the user-side, the step will show the list of the articles from the selected knowledge base and section(s) which fall under the entered search:

Users can click on the articles in the list and they will be opened in the new browser tab.

The last selected article is stored as a step answer, so that when communicating with the user, you know which article was checked.

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Quriobot's Step Types

Multiple choice:#

Short text#

Long text#

Yes/No#

Rating#

Full name#

First name#

Last name#

Email#

Phone number#

Location:#

Calendar: Single date & range:#

Birthday:#

Number:#

Button:#

IBAN:#

Start:#

Exit:#

Multiple choice:

Short text

Long text

Yes/No

Rating

Full name

First name

Last name

Email

Phone number

Location:

Calendar: Single date & range:

Birthday:

Number:

Button:

IBAN:

Start:

Exit: