Tracking the conversation with your own endpoint(s) or JS functions
It’s possible to track the conversation events using your own endpoint(s) or JS functions.
Using the custom initialization options, add such API method:
{
onLoad:function(data){}, // bot loaded
onStart:function(results){}, // bot started
onQuestion:function(results, question){}, // bot step asked, called after it displays the actual question
onAnswer:function(results, question, answer){}, // bot step answered
onRedo:function(results, question, answer){}, // bot step redo started
onAnswerRedo:function(results, question, answer){}, // bot step redo answered
onLeave:function(results){}, // bot window closed
onFinish:function(results){}, // bot chat completed
onExit:function(results){}, // bot chat exited
onReturn:function(results){} // bot chat have returned from leave
}