This is what makes your bot human!! 


The easy steps to follow are:


Step 1: After you have create the step itself, go to Bot Settings > Advanced section to create a variable. Just give your variable a name and connect it to the right step. 

Please note that using the variable name is case-sensitive



Step 2: This created variable can then be used in your chat.






Output:



Please note that you can only use variables if they have already been answered. More info on using variables can be found here





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